Returns & Exchanges
At Purvival, we stand behind the quality of our fashion pieces and offer a 30-day window for returns or exchanges to ensure you are completely satisfied with your purchase. All items must be returned in their original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and include the packing slip provided in the return portal to ensure faster processing.
Ship It Back
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing